Springbot is here to assist our customers with the install process whenever possible. Generally our team is going to need various levels of access depending on your platform type. This can range from admin credentials to your store, ssh access, or ftp access. We never share these credentials with anyone except our springbot engineers who work with your coach and sales reps to provide assistance.
Please check our FAQ section for help with some of the most common issues our customers experience.
If you are still having trouble, please feel free to contact our team at firstname.lastname@example.org.