Magento Installation

You can install or update through Magento Connect or follow these steps to proceed manually:

Download the extension: (requires Magento 1.6 or higher)

If you need help submitting your FTP information, click here. Contact if you are having trouble with your installation.

Manual Update with FTP or SSH:

  1. Copy the files from the downloaded zip file directly into your Magento root directory. (If you have used springbot before, this step will overwrite your previous Springbot extension
  2. Once finished copying, refresh your Magento cache under System > Cache Management. (Refresh any caches you have enabled)
  3. When your cache has been rebuilt, you should see a "Springbot" button in the navigation bar of your magento admin Panel. Select this button and click "sync". You should see a login form on this page, you will need to log in using your springbot credentials.
  4. After the previous 3 steps are completed, reach out to us at to verify that there were no interruptions in your Springbot harvesting.


Q: How should I integrate Springbot if my homepage/landing page is a CMS (e.g. WordPress, Joomla, Drupal, etc) and not Magento?

A: Reach out to your coach for the snippet of code that we'll want added to your footer so the springbots can track all the way through your site!

Q: I see a 404 page after installing the extension. What should I do?

A: This issue comes up occasionally for various plugins depending on the cache configuration. Try clicking the "Flush Cache Storage" button from the System > Cache Management section. If that does not work you may need to manually delete the files in your var/cache directory under your Magento root.

Q: Why does the Magento Connect Manager (aka "/downloader") say forbidden or 404?

A: This issue is relatively common and is due to incorrect file/directory permissions on your Magento server. It prevents us from doing an assisted install. To resolve, please have your developer reference this article. The 404 error can also occur if the /downloader directory has been renamed or moved. NOTE: We are also available to handle this ourselves.